Questions before ordering? Check here first!
Below is a list of answers to common questions about various topics. We hope you find the info you are seeking. If you have any further questions, please contact customer support via email:
customersupport@wtmstore.com
Q
What forms of payment do you accept?
A
We accept all major credit cards using our secure online processing. You may also pay by check or money order. If paying by check or money order, please mail your payment along with a printed copy of your invoice, to the address provided.
Q
How do I place an order for a custom branding iron with my own design?
A
For custom iron quotes, please send an email to: wtmbrandingirons@sbcglobal.net. Please also include a sketch or picture of the custom design you would like quoted, as well as the zip code that we will be shipping the final brand to. Please allow us about 48 hours to respond to your request.
Q
How do I know if I placed my order successfully?
A
Once you have submitted your order, an order summary page will be displayed with all of your order details. You may want to print this for your records. You will then receive an email confirming that your order has been successfully received on-line.
Q
How long will it take to receive my order?
A
We do not stock any products. All our branding irons are made on demand. Orders are put into our production schedule in the order they are received. Please allow 4-6 weeks production time, and an additional 5-10 days for shipping.
Q
How does WTM calculate shipping and handling charges?
A
Shipping & handling cost calculations are based on the total weight and package dimensions of all items packed. You will see the exact shipping charges during the checkout process, before your purchase is finalized.
Q
Can I change or cancel my order after I have submitted it?
A
If you realize you made a mistake, or simply change your mind about your order, please call or email our customer support department as soon as possible. Be sure to note the order number.
customersupport@wtmstore.com
Q
Can I have my purchase shipped to a P.O. Box?
A
Yes. We will use an appropriate carrier.
Q
Is the WTM Branding Irons on-line store a secure site?
A
YES. We take every precaution to ensure that your personal data, including credit card information, is as secure as it can be. The WTM Branding Irons site utilizes Secure Socket Layer (SSL) technology on all pages where personal information is requested. This encryption technology prevents anyone from using your personal data if intercepted. WTM Branding Irons also takes every precaution when storing your credit card number in our database. In an effort to be absolutely sure we are providing a secure shopping experience for our customers, we will, from time to time, employ independent companies to conduct what is called ethical hacking to determine if there are any security concerns with our site or our customer database.
Q
Will WTM Branding Irons sell my email address or other personal information?
A
Absolutely not. We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We will send you an email confirming your purchase. That email can be used as a receipt for your records. We may also use order information to contact a purchaser when necessary, such as when a delivery may be delayed or when we have any questions about an order. WTM Branding Irons will not share any personal information without your permission with any unaffiliated third parties, unless required by law.
